WhatsApp (WA) is a messaging application that is not only used for sending chats. Its use has been expanded for the need to get money. Therefore, how to make money from a cellphone can be done via WA. Then, what are the steps to get money on WhatsApp?

BUILD A PROFESSIONAL WHATSAPP BUSINESS

• Register for an official WhatsApp Business account with a separate business number

• Complete your profile with business information: name, category, description, address, operating hours

• Activate the catalog and shopping cart features to facilitate transactions

• Prepare professional welcome messages and automatic attendance messages

• Create labels to organize customer chats (eg: Prospects, Orders, Complaints)

• Use quick replies for frequently asked questions

• Activate business statistics to monitor performance

• Integrate with Facebook/Instagram Shop if relevant

DIGITAL MARKETING OPTIMIZATION

• Create informative and interesting promotional content (photos, videos, infographics)

• Arrange a consistent content posting schedule

• Use broadcast lists to send promotions (max 256 contacts per list)

• Create WhatsApp statuses to showcase the latest products/services

• Integrate with other social media for wider reach

• Offer special promos for WhatsApp customers

• Conduct A/B testing to measure effectiveness content

• Build a customer database with a simple CRM system

CUSTOMER SERVICE SYSTEM

• Set SLA (Service Level Agreement) for chat responses

• Create reply templates for various service scenarios

• Prepare a complete FAQ for common questions

• Document every customer interaction

• Create a simple ticketing system for tracking issues

• Train the CS team for professional communication

• Prepare an escalation procedure for complex cases

• Conduct regular customer satisfaction surveys

ONLINE STORE ADMINISTRATION

• Create a clear ordering SOP (order form, proof of payment, etc.)

• Manage inventory with a neat system

• Document every transaction in detail

• Prepare various secure payment methods

• Use a trusted shipping service

• Provide a receipt number and update shipping status

• Prepare a clear return/refund policy

• Maintain product database regularly

PROFESSIONAL CONSULTATION SERVICE

• Clearly define your area of ​​expertise

• Create a consultation package with specific price and duration

• Set up an efficient booking/appointment system

• Use supporting tools (Zoom, Google Meet) for consultations

• Document consultation results for clients

• Create a portfolio and client testimonials

• Offer retainer packages for regular clients

• Develop a professional network