S.id Shop, we are committed to providing a safe and comfortable digital product buying and selling experience. However, if you experience problems with the product you purchased, we provide an easy refund process.

How to Submit a Refund:

If you feel the need to submit a refund for a digital product purchase, you can directly contact the S.id Helpdesk team via the following email:

📧 [email protected]

Make sure to include the following information in the email:

• S.id account name

• Product name and store link

• Proof of payment or invoice

• Clear reason for requesting a refund

Refund Terms:

Refunds can only be submitted under the following conditions:

• The product is not received by the Buyer.

• The product does not match the description.

• Refund requests must be made a maximum of 1x24 hours after the product is received (based on proof of shipping receipt).

• The Buyer is required to upload supporting evidence (photos/videos) when submitting a refund.

• The Seller has a maximum of 1x24 hours to respond to the refund request.

• If there is no agreement, s.id has the right to be a mediator and the Platform's decision is final.